Refund and cancellation policy

• You can cancel a paid plan at any time in the app: open Settings → Plan & billing and choose the Free plan. You do not need to call or write to us.
• Cancelling stops the next auto-pay renewal. You keep your paid features until the end of the month or year you have already paid for.
• After that, your account moves to the Free plan. Your items, bills, customers and other records are not deleted.
• Downgrading to a cheaper plan also takes effect at the end of the current period.
• You can also stop the auto-pay mandate from your UPI app or bank, but please cancel in the app as well so your plan status stays correct.

Plans are charged in advance for each month or year. Because you can use every feature as soon as you pay, and you can try Bixobook on the Free plan first, we do not refund a period once it has started, including the unused part of a month or year when you cancel or downgrade.

We will give a full or fair partial refund when:

• you were charged twice for the same period;
• you were charged after your cancellation had already taken effect;
• you were charged the wrong amount;
• a payment was taken from your account but the plan was not activated, and we cannot activate it;
• the Services were unavailable for more than 72 hours in a row because of a problem on our side;
• we remove a major paid feature during a period you have paid for;
• the law requires a refund.

Please tell us within 7 days of the charge, or within 7 days of noticing the problem if it was not visible earlier.

• A recharge is added to your Bixobook wallet as soon as the payment succeeds. The wallet can be used only for Bixobook plans and add-ons.
• If you recharge by mistake and have not used any of that recharge, we will refund it if you ask within 7 days.
• Once any part of a recharge has been used, the rest of that recharge cannot be refunded, but it stays in your wallet for future plans and add-ons.
• Promotional or bonus credit given by Bixobook has no cash value and is never refunded.
• If we close your account for reasons that are not your fault, we refund any balance left from your own paid recharges. If an account is closed for breaking our terms, the balance may be held back where the law allows.

Website designs, WhatsApp templates, limit packs and feature add-ons are digital items that work on your account as soon as you buy them. For this reason they cannot be returned or refunded once activated.

If an add-on does not work as described and we cannot fix it within 7 days of your report, we refund its price to your Bixobook wallet. If you were charged for an add-on that was never activated, we activate it or refund it.

Write to support@bixobook.in or use Help & support in the app. Include your registered mobile number, business name, the date and amount of the payment, and the payment or Razorpay reference if you have it. We reply within 2 working days and tell you our decision within 7 working days.

If you are not happy with the answer, you can contact our Grievance Officer at support@bixobook.in.

Approved refunds are sent back to the original payment method (UPI, card, net banking or wallet) through Razorpay within 5 to 7 working days. Your bank or card issuer may take up to 10 more working days to show it. Refunds to your Bixobook wallet are instant.

We refund the amount paid, including GST, and issue a credit note for the GST portion where needed.

Shops on Bixobook sell their own goods on their own websites. If you bought something from a shop, the shop decides and handles cancellations, returns and refunds for that order, under its own policy and the law. Bixobook does not receive the money for those orders.

• Contact the shop using the phone number or WhatsApp button on its website or on your order tracking page.
• Online payments for shop orders are refunded by the shop through its own Razorpay account, usually to the original payment method.
• Cash on delivery orders are refunded by the shop directly.
• If a shop does not respond, write to support@bixobook.in with your order link. We will contact the shop and, where a shop breaks our terms, we can take action against its account.