Shipping and delivery policy
Last updated 19 October 2026
Bixobook plans and add-ons are delivered online the moment you pay. Goods you order from a shop’s website are delivered by that shop.
On this page
1. Bixobook plans and add-ons
Bixobook sells software services. Nothing is shipped physically, and there are no shipping charges.
- Paid plans are activated on your account as soon as the payment succeeds, usually within a minute.
- Wallet recharges are added to your Bixobook wallet as soon as the payment succeeds.
- Add-ons bought in the Bixobook store, such as website designs, WhatsApp templates and limit packs, work on your account straight away.
- We send a confirmation in the app, and the payment shows under Settings → Plan & billing. Write to us if you need a GST invoice for it.
2. If something you paid for is not active
If your payment succeeded but the plan, recharge or add-on does not show within 2 hours, write to support@bixobook.in with your registered mobile number and the payment reference. We will activate it within 1 working day, or refund it as described in our refund policy.
3. Orders from shop websites
Shops on Bixobook sell and deliver their own goods. When you order from a shop’s website, the shop packs and delivers the order itself or through its own delivery partner. Bixobook does not ship or handle goods.
- Each shop sets the areas it delivers to, its delivery charges, any minimum order amount, and whether it offers pickup from the shop.
- Delivery charges are shown in the cart before you place the order.
- Delivery times depend on the shop and your location. Most local shops deliver the same day or the next day; ask the shop if you need a firm time.
- The shop may call or WhatsApp you to confirm the order or the address.
4. Tracking an order
After you place an order, you get a tracking link. The tracking page updates by itself as the shop confirms and packs your order, sends it out or makes it ready for pickup, and completes it. Keep the link to check your order at any time.
5. Late, missing or damaged orders
If your order is late, missing or damaged, contact the shop first, using the phone number or WhatsApp button on its website or on your tracking page. Returns and refunds for shop orders are decided by the shop; see the shop orders section of our refund policy.
If the shop does not respond, write to support@bixobook.in with your order link and we will follow up with the shop.